Iranian Company in Tech Industry
Annual Package: 480 - 720 million Tomans
Responsibilities
· Enhance key performance indicators (KPIs) such as click-through rates and add-to-cart rates for each customer through effective ranking and categorization strategies.
· Maintain regular communication with customers to address technical inquiries and provide timely support.
· Personalize search experiences for users to ensure relevant results and improve customer satisfaction.
· Identify business opportunities within customer accounts to drive sales growth and enhance overall customer value.
· Provide tailored recommendations to businesses based on user search trends and behaviors.
· Standardize and harmonize terminology used in searches to increase conversion rates and improve user experience.
· Collaborate proactively with senior management to discuss customer feedback and improvement strategies.
· Analyze data and search patterns to identify areas for improvement and suggest algorithm enhancements.
· Conduct A/B testing on search algorithms to measure effectiveness and optimize performance.
· Stay updated on industry trends and technologies, particularly in the tech sector, to ensure informed customer interactions.
Requirements
· Strong analytical skills with the ability to interpret data and derive actionable insights.
· Excellent problem-solving abilities, capable of addressing complex customer issues efficiently.
· Solid mathematical skills to analyze KPIs and performance metrics effectively.
· Proficiency in data analysis tools and techniques related to search behavior and performance.
· Familiarity with Kafka or similar technologies is preferred for understanding data flow and processing.
· Exceptional interpersonal skills for building relationships and negotiating with senior management.
· A proactive mindset with a strong sense of accountability for customer success outcomes.
· Ability to work independently while also collaborating effectively within a team environment.
· Experience in a customer-facing role, preferably in a tech or SaaS company.
· A basic understanding of technology trends relevant to the industry, with a willingness to learn and adapt quickly.