Iranian Company in E-Commerce Industry
Annual Package: 0.8 – 1.1 billion Tomans
Responsibilities
· Oversee daily operations of the support department to ensure efficiency and effectiveness in service delivery.
· Develop and implement operational strategies that align with organizational goals and enhance customer satisfaction.
· Monitor and assess key performance metrics to identify areas for improvement within the support team.
· Lead and mentor a team of support staff, fostering a culture of continuous improvement and professional development.
· Collaborate with cross-functional teams to streamline processes and enhance service offerings.
· Utilize data-driven decision-making to inform operational strategies and resource allocation.
· Manage budgets and resources effectively to optimize departmental performance.
· Ensure compliance with company policies and industry regulations within the support operations.
· Act as a liaison between the support department and other departments to facilitate communication and collaboration.
· Stay updated on industry trends and best practices to drive innovation within the support operations.
Requirements
· Minimum of 7 years of experience in a support department, with a strong understanding of operational processes.
· At least 4 years of experience in leadership roles, demonstrating the ability to manage and inspire teams.
· Proven experience in monitoring and assessing support department metrics to drive performance improvements.
· Strong data-driven decision-making mindset, with the ability to analyze data and translate it into actionable insights.
· Experience working with two-sided platforms, understanding the dynamics and challenges involved.
· Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders.
· Strong problem-solving skills, with the ability to address operational challenges proactively.
· Ability to work in a fast-paced environment and manage multiple priorities effectively.
· Familiarity with customer relationship management (CRM) tools and other relevant software applications.
· A bachelor’s degree in business administration, operations management, or a related field is preferred; advanced degrees are a plus.